Delivery & Returns – Jolie Dog
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    UK Delivery

    All orders will be dispatched using Royal Mail first class, usually within 1-2 working days. We do not dispatch orders on weekends, bank holidays or any other public holiday. Please allow 2-4 working days for delivery. Delivery is free.

    European Delivery (outside of the UK)

    All orders will be dispatched using a courier, usually within 1-2 working days. We do not dispatch orders on weekends, bank holidays or any other public holiday. Please allow 4-8 working days for delivery. Delivery costs £4.50.

    International Delivery (outside of Europe)

    All orders will be dispatched using a courier, usually within 1-2 working days. We do not dispatch orders on weekends, bank holidays or any other public holiday. Please allow 6-10 working days for delivery. Delivery costs £6.

    Returns and Exchanges

    If you are in any way not happy with your purchase you may return or exchange it within 21 days. Your item must be returned in its original hair-free condition and in its original packaging. If you would like an exchange, please put a note in with your return detailing what you would like and this will be sent to you as soon as possible, at no extra cost.

    To return an item, you should mail it to: Jolie Dog, 152 Turnpike House, Goswell Road, London, EC1V 7PE, United Kingdon

    You are responsible for paying for your own postage costs for returning your item, unless it is faulty, in which case please provide proof of postage cost and it will be refunded. We recommend you use registered post as we cannot be held responsible for items lost in the post.

    Refunds

    Your refund will be processed and a credit applied to your original payment method within 7 days of us receiving your return.